We Want You to Be Happy
If, for any reason, you are unhappy with your purchase, contact us and we will make it right.
Our official return policy is available here.
How long will it take for me to receive my order? How much is shipping?
Many of our items are made to order, and will not ship for 2-3 weeks until after an order has been placed.
All other orders are shipped within 48 hours (business days) of placing an order. If an order has been shipped, unfortunately we can’t offer you a cancellation.
We do not ship orders when Stray Toys is at an event. You can check out our event calendar here.
Please note regarding international orders, no import duties or additional taxes or charges are included in the item price or shipping cost. These fees are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs may be prior to buying.
|United States||Priority Mail
(Available to select small products.)
|United States||Standard Shipping||4-7 days||$9.99|
|United States||Express Shipping||1-3 days||$35.50|
|United States||Free Shipping
(Available to all orders $200.00 and up.)
|Canada, Mexico||Standard Shipping||Up to 2-3 weeks||$19.99|
How are items shipped?
We ship almost every order via UPS Ground or USPS Priority Mail (unless specified). Tracking information may be sent to the email used to place your order.
All product packages will be wrapped in a plain brown or white box.
Can you rush an order?
Many of our items are made to order, and will not ship for 2-3 weeks or more until after an order has been placed.
We can not rush a shipment that is not in stock. We do not offer rush shipping when Stray Toys is at an event.
All other orders are shipped within 48 hours (business days) of placing an order.
Stray Toys travels to events across the country. If you'd like to arrange a pick-up at one of our events, please notify us in advance and leave a note in the note section at checkout.
How are purchases billed?
If additional shipping or billing discretion or consideration is required, contact us here.