We Want You to Be Happy
If, for any reason, you are unhappy with your purchase, contact us and we will make it right.
Return Policy
Our official return policy is available here.
How long will it take for me to receive my order? How much is shipping?
Many of our items are made to order, and will not ship for 2-3 weeks until after an order has been placed.
All other orders are shipped within 48 hours (business days) of placing an order. If an order has been shipped, unfortunately we can’t offer you a cancellation.
Shipments may be delayed when Stray Toys is at an event. You can check out our event calendar here.
Please note regarding international orders, no import duties or additional taxes or charges are included in the item price or shipping cost. These fees are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs may be prior to buying.
Shipping table
The shipping method selected at checkout may be substituted or upgraded at our discretion. This generally occurs when an order is placed while we are at an event or for an item on back stock. Thank you for your understanding.
All shipping times are estimates. All estimates include business days only.
Prices are starting values. Many products will require larger boxes and additional packaging considerations.
| Location | Option | Speed | Price | Notes |
| USA | USPS Parcel Select | Approx. 3-8 days | $2.85 | Available to select products. |
| USA | USPS First-Class Package Service | Approx. 3-8 days | $3.50 | Available to select products. |
| USA | USPS Priority Mail | Approx. 1-3 days | $6.70 | |
| USA | USPS Priority Mail Express | Approx. 1-2 days | $24.70 | |
| USA | UPS Ground | Approx. 1-7 days | $13.65 | |
| USA | FedEx Ground | Approx. 1-7 days | $13.65 | Available upon request. |
| USA | Free Shipping | Variable | FREE | Available to all orders $200.00 and up. |
| Canada | Standard Shipping | Up to 2-3 weeks | $25.95 | |
| International | Standard Shipping | Up to 2-3 weeks | $47.75 |
How are items shipped?
We ship almost every order via UPS Ground or USPS First-Class Package Service (unless specified). Tracking information may be sent to the email used to place your order.
All product packages will be wrapped in a plain brown or white box.
Can you rush an order?
Many of our items are made to order, and will not ship for 2-3 weeks or more until after an order has been placed.
We can not rush a shipment that is not in stock. We do not offer rush shipping when Stray Toys is at an event.
All other orders are shipped within 48 hours (business days) of placing an order.
Pick up?
Stray Toys travels to events across the country. If you'd like to arrange a pick-up at one of our events, please notify us in advance and leave a note in the note section at checkout. Any orders picked up at an event will have shipping costs refunded.
You can check out our event calendar here, and contact us here.
How are purchases billed?
Your billing statement may show up as our company name (Sonatale, LLC) or our website (straytoys.com) or both.
If additional shipping or billing discretion or consideration is required, contact us here.